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Customer Service Representative (English)

eToro

eToro

Customer Service
Bnei Brak, Israel
Posted on Tuesday, July 2, 2024

Customer Service Representative (English)

  • CS
  • Bnei Brak ,Israel
  • Full-time

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 35 million users worldwide, and our platform is available in over 140 countries worldwide.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets

We are constantly growing and are excited to share that we are looking for a Customer Service Representative (English Speaker) to join our team!

What will you be doing?

  • Be an effective bridge between the company and clients
  • Provide first-level support to the company’s clients by chat, e-mail, and phone
  • Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
  • Keep the customer’s interest alongside the company’s requirements in mind at all times
  • Interact with clients through both written and verbal communication
  • Keep vigilance regarding the company's compliance with Cyprus and Global regulations
  • Represent the company and product at the highest possible level and provide a “WOW” professional and service experience

Requirements

  • This is a shift-based full-time position 08:00-17:00/10:00-19:00/15:00-00:00
  • full proficiency in English - a Must
  • Experience working in customer service
  • Basic understanding of the financial markets
  • Service Orientation
  • Phenomenal interpersonal skills
  • High motivation to succeed and contribute
  • Work days Monday- Friday

**will take into consideration only cv of an Israeli resident