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Account Manager

eToro

eToro

Sales & Business Development
Singapore
Posted on Thursday, April 18, 2024

Account Manager

  • CF
  • Singapore office
  • Full-time
  • ID: P-719

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a Account Manager to join our team!

What will you be doing?

  • Providing extraordinary service aligned with the company’s culture and values
  • Discussing financial markets and factors in a clear manner with clients
  • Retention service to clients via telephone and email
  • Being an ambassador in carrying out the company’s vision and products
  • Continually create opportunities to increase client satisfaction and strengthen relationships leading to an increase in client retention
  • Participating in company and industry events across APAC

Requirements

  • Exceptional communication skills in both verbal and written form.
  • Efficiently managing time to prioritize tasks, follow up with opportunities, and conversations within specified timelines.
  • Be able to adapt to changing market conditions, customer needs, and company strategies to remain competitive.
  • Strong retention and service orientation.
  • Proficiency in English and Chinese, both written and spoken (this is as the role requires communication in both languages to clients).
  • BA in Finance/Economics/business management from a well-known establishment.
  • 1+ years of experience in the Financial industry, particularly in Sales or Account Management, and familiarity with financial markets, equity and cryptocurrencies etc.
  • Previous experience in Customer Service, Relationship Management, and/or CRM.
  • CMFAS Certificates M1, M3, M6, and M6A would be advantageous.

Besides that, you must possess the following qualities:

  • Energetic and focused
  • Be a team player
  • Have excellent learning skills
  • Be motivated to succeed and willing to contribute
  • Be target oriented
  • Have phenomenal interpersonal skills

This role will be located in Singapore. Candidates must have full working rights in Singapore.