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Renewals Coordinator

Classy

Classy

This job is no longer accepting applications

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Operations
United States · Remote
Posted on Saturday, February 3, 2024

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy is looking for a Renewals Coordinator to join our Customer Experience team! You'll manage the renewal process, strengthen customer relationships through regular interactions, and collaborate with the operations and marketing teams to enhance efficiency and identify upsell opportunities. The position will involve data analysis, contract review and negotiation, and providing insights for process improvements.

About the role:

  • Manage Renewal Processes: Oversee and streamline the renewal process for existing customers, ensuring timely and accurate renewals.
  • Customer Relationship Management: Maintain and strengthen customer relationships through regular interactions, understanding their needs, and ensuring customer satisfaction.
  • Collaboration with Operations Team: Work closely with the operations team to identify areas of improvement in efficiency and opportunities to automate processes.
  • Collaboration with Marketing Team: Work closely with the marketing team to identify upsell opportunities throughout the customer lifecycle.
  • Data Analysis and Reporting: Monitor and report on renewal rates, identify trends, and provide insights for process improvements.
  • Contract Review and Negotiation: Assist in reviewing and negotiating contract terms to align with customer needs and company goals.
  • Customer Feedback Collection: Gather customer feedback and collaborate with product and support teams to enhance the customer experience.
  • Market Trend Analysis: Stay informed about market trends and competitor strategies to inform renewal strategies.

What you bring (Required):

  • Experience in Customer Service or Sales: Prior experience in a customer-facing role, preferably in the SaaS industry.
  • Strong Communication Skills: Excellent verbal and written communication skills for effective customer interactions.
  • Organizational Abilities: Strong organizational and time-management skills to handle multiple accounts and deadlines.
  • Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively.
  • Attention to Detail: Keen attention to detail, particularly in contract review and data analysis.
  • Team Player: Ability to work collaboratively with various internal teams.
  • Technical Proficiency: Comfort with CRM systems and proficiency in Microsoft Office or similar tools.
  • Customer-Oriented Approach: A strong focus on customer customer experience and relationship building.

What would be awesome to have (Preferred):

  • Experience with SaaS Renewals: Direct experience in managing SaaS renewals.
  • Negotiation Skills: Proven negotiation skills with a track record of favorable contract outcomes.
  • Educational Background: A bachelor's degree in Business, Marketing, Communications, or a related field.
  • Innovative Thinking: Creative problem-solving skills and the ability to innovate in customer retention strategies.
  • Tech-Savvy: An understanding of the latest trends in SaaS technologies and customer success tools.

What would be awesome to have (Preferred):

  • Market competitive pay
  • Rich healthcare benefits including employer paid premiums for medical/dental/vision (up to 100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
  • 401(k) retirement plan with company matching
  • Hybrid workplace with fully remote flexibility for many roles
  • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
  • A variety of mental and wellness programs to support employees
  • Generous paid parental leave and family planning stipend
  • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
  • Learning & development and recognition programs
  • Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
  • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
  • Employee resource groups
  • Your work has a real purpose and will help change lives on a global scale.
  • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
  • We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
  • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
  • Our commitment to Sustainability. Classy exists to create a more inclusive and sustainable world for all.

Dedication to Diversity

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $66,500 - $89,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

This job is no longer accepting applications

See open jobs at Classy.